ESG at Claridge's

At Claridge’s, we strive to nurture a culture of inclusion and belonging, where everyone feels respected, valued and able to thrive at work.

All colleagues undergo diversity and inclusion training during induction and last year we ran numerous initiatives to recognise and celebrate the diversity of our colleagues. A particular highlight was hosting guest-chef takeovers in the colleague restaurant, where food from a specific culture was served for the day.

Claridge’s supports the continual learning and development of colleagues, investing in their long-term career progression.

We run a comprehensive induction process for new team members and, throughout their careers with us, colleagues have access to a wide range of training opportunities to hone their skills. In addition, Heads of Department and Executive Planning Committee members participate in the Clifton Strengths programme which nurtures personal growth and team effectiveness.

Our Aspiring Leaders and Developing Leaders programmes provide comprehensive skills and leadership training for high potential colleagues, ensuring we develop a strong talent pipeline. This is complemented by our Step Up programme, which is designed for career progression beyond these programmes, along with our Talent Plus initiative, which strengthens succession planning for senior leadership roles. In 2025, we welcomed 33 colleagues into these programmes.

Protecting the wellbeing and safety of our people and guests is a fundamental priority. Our ongoing health and safety strategy comprises a suite of policies, regular training and a dedicated health and safety committee.

Recent initiatives have strengthened our approach further. In the last year, 100 colleagues completed Action Counters Terrorism training which has reinforced clear procedures to help safeguard the hotel and its community.

Energy and Carbon

Our annual carbon calculation enables us to track performance, identify trends and focus on the most impactful reduction opportunities. Together with the other Maybourne hotels, we are working toward achieving Net Zero emissions by 2045.

All London Maybourne hotels are now on a 100% renewable electricity tariff secured through a Corporate Power Purchase Agreement (CPPA).

The CPPA guarantees that all our electricity is sourced directly from wind and solar farms.

To reduce overall energy use, we have invested in efficiency technologies, including schedule-based lighting that automatically dims during the brightest parts of the day. We are also installing submeters across the hotel to provide detailed insights into energy hotspots. This will help prioritise interventions that will deliver the greatest impact.

A recent addition for our guests is the charging station located in Three Kings Yard. Guests can conveniently use this during their stay with the knowledge that their vehicle is being charged by renewable energy.

We are actively working to eliminate single-use plastics wherever possible. In partnership with our main amenity supplier, we have removed unnecessary plastic packaging from the guest-room products that we purchase.

Our chefs continue to engage directly with suppliers to reduce single-use plastics and introduce more sustainable alternatives. Many food deliveries now arrive in reusable crates that are returned to the supplier and several produce items, such as aubergines, are now delivered unpackaged rather than wrapped in plastic.

A climate risk assessment was carried out for Claridge’s in 2023 and again in 2025. These assessments identified the key climate-related risks the hotel faces now and in the years ahead, along with potential mitigation measures to strengthen long-term resilience.

Flooding is a risk for the hotel and one we have already considered. Following a basement flood in 2021, a flood-alleviation pump was installed as a key mitigation measure to help protect the hotel from future events.

Claridge’s, alongside other London hotels, holds a close partnership with The Drinks Trust, an organisation which provides financial assistance, emotional support and development opportunities for individuals working in the drinks industry.

We are committed to reducing the amount of food waste thrown away by the hotel. As part of this, we work closely with The Felix Project which redistributes surplus food to food banks, charities, schools and holiday clubs across London. In 2025, we contributed 2.56 tonnes of food, equivalent to 6,100 meals.

London hotels are part of West One, a network of luxury hotels in the area who collaborate and share industry insights. Anonymised pay data is shared for different job roles across the network, enabling us to benchmark pay against our peers and ensuring fair and market-driven wages.

This past year, Claridge’s pay levels were reviewed against the West One benchmark and confirmed to be in the 75th percentile, in line with our previous target.

Claridge’s is committed to supporting early careers in hospitality by creating opportunities to learn, grow and build long-term pathways in the sector:

• Hospitality Connect: a scheme which introduces school students to hospitality jobs through partnerships with local hotels like Claridge’s.
• Step Ahead: an organisation providing support for people in the local area who are struggling to enter the workforce.
• Local schools and colleges: we partner with a number of local educational institutions to offer structured culinary work-experience programmes, as well as apprenticeship opportunities.
  
  

Claridge’s currently has three apprentices and can demonstrate a number of success stories from students who participated in our work-experience scheme and have since joined us in full-time roles.